IDM - Supplying Warmth

tenants and communities

We value tenant participation and feedback to help us continually improve our services and products. If you would like to contact us regarding issues that affect our service to you, would like to suggest ways we can improve or help you manage your home heating more affordably, we’d be pleased to hear from you. Contact us through the Website or by calling 01274 60 33 33

How we like to involve Tenants and Resident Associations

CONSULTATION

We believe that consulting with tenants creates a partnership of understanding and trust. We like to ask for your views in customer surveys and focus groups. We attend meetings and conferences to hear what you have to say and use this feedback to tailor our services to meet your needs and aspirations.  

SUPPORTING COMMUNITY INITIATIVES

We support communities where we work.  Together with housing association clients and local networking groups we create employment locally, skilling young unemployed people to help build long term careers.

We support initiatives such as the wonderful Passion4Fashion Leeds, where a group of housing providers join forces to create a new financial inclusion project. Fashion is being used as an exciting new method to engage people, build confidence, teach new skills and support on further training and employment opportunities. We’re delighted to financially support this fun adventure.

LISTENING AND LEARNING THROUGH CONTINUOUS IMPROVEMENT

We are answerable to our customers. So we readily attend workshops, meetings and performance reviews to account for how well we deliver services. We have a professional but friendly working relationship with our clients tenant representatives. Meeting and discussing the services we provide and tenants receive is an invaluable forum to help continuously improve. We trust that this partnership approach has been a key factor in developing long term contracts with clients.